Happy Tails provides all bedding and follows strict laundry and disinfecting procedures for the health and safety of pets and staff. If pets chew up or shred their bedding, the bedding will be removed to avoid serious choking hazards or intestinal blockage. Clients are permitted to bring their own pet toys [one (1) hard chew toy per dog at least 2 ½” in diameter - no rawhides, destructible toys, and rope toys]. Upon request, nylabones and safe chew toys can be provided. The health and safety of your pet always comes first.
We encourage you to bring the food your pet eats at home to enjoy while they stay with us. Changing a pet’s food can cause stomach irritation and digestive issues, so we prefer to feed them the food they regularly eat. If you forget your food for meals – no worries! Our high-quality in-house food can be provided at the owner’s request for $3 per day.
Boarding can be stressful for a pet in a new environment and following a different daily routine. We do all we can to minimize that stress by providing attentive, caring and well-trained staff, and by maintaining a strict cleaning and disinfecting protocol. However, even with the best of care, pets can react to a new environment—the most common symptoms being decreased appetite, loose stools and/or vomiting. Our staff is alert to these changes in your pet and, should any of these problems occur, we will contact the owner and provide updates. Should your pet require emergency or other medical care by a veterinarian, we will transport your pet to your veterinary clinic or to the emergency room.
Transportation: Transportation to veterinarian for medical care
Happy Tails Pet Resort requires written proof of vaccinations and screenings from your veterinarian before your pet can be boarded. Vaccination & Screening Requirements
Non-Holidays: Reservations are required. A 24-hour cancellation notice is required prior to first day of boarding. Cancellation without proper notice or a no-show for an appointment will result in an additional fee.
Holidays, including Spring Break: Reservations and a deposit per suite are required. A five (5) day cancellation notice is required prior to first day of boarding. Cancellation without proper notice or a no-show for an appointment will result in forfeiture of deposit.
Note: For major holidays and Spring Break, depending on the holiday, two (2) weeks to two (2) months advance reservation may be required.